Last updated: July 2026
By engaging Imikan Technologies ("we," "us," "our") to build, deploy, or support a RAG (Retrieval-Augmented Generation) system, AI chatbot, or related service, or by using imikan-technologies.com, you ("client," "you") agree to these Terms of Service. Specific project scope, pricing, and timelines are set out in a separate signed service agreement or statement of work, which takes precedence over these general terms where the two conflict.
We provide custom RAG system development, AI chatbot development (including Shopify AI integrations), infrastructure deployment, and ongoing maintenance and support, at the tiers and pricing described on our Pricing page. Exact deliverables, document/user/query limits, and delivery timelines are defined per the plan selected and confirmed in writing before work begins.
Unless otherwise agreed in writing, the client owns the custom application code and configuration built specifically for them upon full payment. Imikan Technologies retains ownership of its underlying frameworks, internal tools, and reusable components used to deliver the service, and may reuse general (non-client-specific) methods and code patterns in future projects.
One-time build fees and recurring maintenance or support fees are billed as set out in the applicable plan and service agreement. Invoices are due per the terms stated on the invoice. Late payment may result in suspension of active services, including hosted infrastructure and support response times, until payment is received.
Uptime targets (99.0%–99.9% depending on plan) and support response times (as described in our Maintenance and Support Package tiers) are targets we commit to reasonable effort to meet, not guarantees of uninterrupted service. Scheduled maintenance, third-party outages (including LLM API providers), and factors outside our reasonable control are excluded from SLA calculations.
We treat client documents, data, and business information shared with us as confidential, and will not disclose them to third parties except as necessary to deliver the contracted service (see our Privacy Policy for details on third-party processors) or as required by law.
RAG systems and AI chatbots, including those we build, reduce but do not eliminate the risk of inaccurate or incomplete responses. While our systems are designed to cite sources and ground answers in retrieved documents, clients are responsible for independently verifying AI-generated output before relying on it for compliance, legal, medical, financial, or other high-stakes decisions. We make no warranty that AI output will be error-free.
To the maximum extent permitted by law, Imikan Technologies' total liability for any claim arising from our services is limited to the amount paid by the client for the specific service giving rise to the claim in the preceding twelve months. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data, except where such limitation is not permitted by applicable law.
Either party may terminate an ongoing maintenance or support agreement with written notice, per the notice period specified in the relevant service agreement. Termination does not entitle the client to a refund of already-completed build work, and outstanding invoices remain payable.
These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Nigeria, unless otherwise agreed in a specific service agreement.
We may update these Terms of Service from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of our services after changes take effect constitutes acceptance of the updated terms.
Questions about these terms can be sent to contact@imikan-technologies.com.
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